Shipping Policy
About Shipping
The time frame for order delivery is divided into two parts:
Processing time: 1-3 working days
Processing time: 1-3 working days
Shipping time:
| The package over 1KG | ||||
| Shipping Destination | Shipping Cost | Shipping Location | Carrier | Estimated Delivery Time (Working Days) |
| United States | $0 | CN | UPS/Fedex/DHL | 3- 5 |
| Canada, Mexico | $0 | CN | DHL/Fedex | 5- 7 |
| Australia, Japan, Singapore, Thailand, Asia | $0 | CN | DHL/Aramex | 5- 8 |
| Middle East, South America, Africa, Iceland, Jersey | $0 | CN | DHL/ARAMEX/ Fedex | 7- 10 |
| The package less than 1KG | ||||
| Shipping Destination | Shipping Cost | Shipping Location | Carrier | Estimated Delivery Time (Working Days) |
| United States | $0 | CN | Unipost Registered | 6- 8 |
| Others | $0 | CN | Unipost registered | 8- 15 |
Shipping Company
Shipping Areas
We ship to 183 countries in the world.
Delivery Time
Shipment of items will occur within 3 business days once payment is confirmed. (Depends on product inventory)
Complete Delivery Address
When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location..
Order Tracking
We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with the tracking number will be sent to you as well.
What should I do if I received the wrong item?
Please contact our service team within 7 days once you have received the wrong item. we will help you solve this problem as soon as possible.
Please Note:
Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. JEOXI cannot determine these fees during the checkout process. As we ship via DHL/UPS/FEDEX/EMS, the product gets handed to your local post office on arrival in your country and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service. Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund. For orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.